Terms of Service

By accessing, browsing, registering for, purchasing, or otherwise using the Services, you irrevocably accept these Terms and the documents incorporated by reference, including our Privacy Policy. If you do not agree to every provision of these Terms, you may not access or use the Services.

You represent and warrant that you (a) are at least 18 years old, (b) have the legal capacity to enter into a binding contract, (c) are acting on behalf of yourself or a business entity that you have full authority to bind, and (d) are not barred from receiving the Services under the laws of the United States or any other applicable jurisdiction.

These Terms constitute a binding contract between you (and any entity you represent) and Blue Media Marketing. The Services are intended for business and commercial use only. Consumer protection laws applicable solely to personal, family, or household transactions do not apply.

The Services are operated by Blue Media Marketing, a Florida limited liability company headquartered in Sarasota, Florida (the "Company," "we," "us," or "our"). The brand names CitedlyAI, Citedly, Citedly AI, and TryCitedly all refer to the same service operated by Blue Media Marketing.

All references in these Terms to the Company include Blue Media Marketing and its affiliates, officers, directors, employees, contractors, agents, successors, and assigns.

Independent Brand & No Affiliation with Similarly-Named Services

For the avoidance of doubt: CitedlyAI is an independent service operated solely by Blue Media Marketing. CitedlyAI is not affiliated with, related to, partnered with, owned by, endorsed by, sponsored by, or otherwise connected to any other service that may use a phonetically, visually, or orthographically similar name.

The Company makes no representation about and accepts no responsibility for any third-party service that uses a name similar to CitedlyAI. Any communication, charge, contract, refund request, support inquiry, or other interaction concerning such a third party is not the Company's responsibility.

Authentication of Legitimate Company Communications

Only the following constitute legitimate communications, charges, or services from the Company:

• Email originating from the @citedly.ai domain
• Charges appearing on payment statements as "Blue Media Marketing" or "CitedlyAI"
• Services accessed at the official CitedlyAI domain (or its officially-disclosed subdomains)
• Contracts referencing Blue Media Marketing as the contracting party

If you receive a communication, see a charge, or are offered a service that does not match the criteria above but claims to be associated with CitedlyAI, that communication or service is not from the Company. You agree that the Company is not liable for any third party's use of similarly-named branding.

CitedlyAI provides managed Answer Engine Optimization (AEO) and Search Engine Optimization (SEO) services, including but not limited to schema and entity architecture, llms.txt configuration, Google Business Profile optimization, AI engine citation tracking, content production, technical SEO, and related advisory and managed services (collectively, the "Services").

The specific deliverables included in any Subscription are described on the CitedlyAI website at the time of purchase. We may, in our sole discretion, modify, add, or discontinue features, deliverables, or tooling at any time, provided that any material reduction in deliverables to a paying subscriber will be communicated with reasonable notice.

From time to time, the Company offers a complimentary AI Visibility Audit ("Free Audit"). The Free Audit is offered without charge and without obligation to purchase any paid Service. The Free Audit is provided strictly on an "AS-IS" and "AS-AVAILABLE" basis for informational purposes only.

By booking, attending, or otherwise receiving a Free Audit, you acknowledge that: (a) the Free Audit does not constitute a binding offer of Services, (b) the Company makes no representation that the findings, scores, or recommendations are accurate, complete, or error-free, (c) the Company is not obligated to take further action or follow up beyond the audit session, and (d) you remain solely responsible for any actions you take based on the Free Audit.

The Company reserves the right to refuse, reschedule, or terminate any Free Audit at any time, with or without cause.

To access certain Services, you must register an account. You agree to: (a) provide accurate, current, and complete information; (b) maintain and promptly update such information; (c) keep your credentials secure and confidential; (d) be solely responsible for all activity under your account; and (e) notify us immediately of any unauthorized use. The Company is not liable for losses caused by your failure to safeguard your account.

You agree NOT to, and NOT to permit any third party to:

• Use the Services for any unlawful, fraudulent, deceptive, or harmful purpose
• Reverse engineer, decompile, disassemble, scrape, harvest, or otherwise attempt to derive the source code, models, prompts, workflows, or architecture of the Services
• Circumvent, disable, or interfere with any security, rate-limiting, or access-control feature
• Resell, sublicense, white-label, or otherwise commercially exploit the Services without prior written consent
• Use the Services to develop a competing product or service
• Submit content that is unlawful, defamatory, infringing, hateful, or that you do not have the right to submit
• Impersonate any person or entity or misrepresent your affiliation
• Upload viruses, malware, or any harmful code
• Use bots, scripts, or other automated means to access the Services other than through documented public APIs

The Services interact with and rely upon third-party AI engines, search engines, large language models, and platforms (collectively, "AI Engines"), including but not limited to: OpenAI ChatGPT, Anthropic Claude, Perplexity, Google AI Overviews, Google Gemini, Microsoft Copilot, Meta AI, xAI Grok, Mistral, You.com, Brave Search AI, and any successor or replacement service of the foregoing. The Company does not own, control, license, or have any contractual relationship with such AI Engines.

You acknowledge and agree that:

• AI Engines may modify their algorithms, indexing, ranking systems, citation behavior, training data, content filters, and access policies at any time, without notice
• The Company cannot and does not guarantee any particular ranking, citation, visibility, traffic, lead, conversion, or revenue outcome
• Any outputs, scores, projections, benchmarks, or recommendations from the Services are estimates only and are not guarantees of results
• The Company is not liable for changes, errors, outages, or restrictions imposed by AI Engines or other third parties

AI Engines may at any time, with or without warning: (a) hallucinate or generate inaccurate, incomplete, misleading, defamatory, or harmful content about your brand; (b) recommend a competitor instead of your business; (c) decline to mention your business; (d) attribute another business's information to yours, or vice versa; (e) cite outdated, scraped, or third-party sources you did not author; (f) generate negative, neutral, or differently-framed descriptions of your brand than you would prefer; or (g) treat similar prompts differently for different users, sessions, or geographies.

The Company is not responsible for, and disclaims all liability for, AI Engine output of any kind. Your sole and exclusive remedy for any AI Engine output that is unfavorable to you is to terminate your Subscription under Section 8.

Paid Services are offered on a recurring monthly subscription basis ("Subscription").

• Onboarding Fee. A one-time, non-refundable onboarding fee is charged at the start of each Subscription, in addition to the first month's Subscription fee.
• Recurring Billing. By purchasing a Subscription, you authorize the Company and its payment processors (including Stripe) to automatically charge your designated payment method on each renewal date for the then-current Subscription fee, plus any applicable taxes, until you cancel as provided herein.
• Auto-Renewal. Subscriptions automatically renew on a monthly cycle unless canceled before the next renewal date.
• Cancellation. You may cancel future renewals at any time through your client portal or by emailing company@gobluemedia.com. Cancellation takes effect at the end of the then-current billing cycle.
• Failed Payments. If a charge is declined, we may suspend the Services and re-attempt the charge. You agree to pay any amounts that become due and remain unpaid, plus reasonable collection costs and attorneys' fees.
• Price Changes. We may modify Subscription pricing with at least thirty (30) days' notice; updated pricing applies to subsequent renewals.
• Taxes. All fees are exclusive of applicable taxes, which are your responsibility.

This includes, without limitation: onboarding fees, monthly Subscription fees, prepaid or annual fees, add-on fees, content fees, integration fees, and any other amounts paid to the Company. No partial refunds, prorated refunds, or credits will be issued for: cancellation prior to the end of a billing cycle, unused portions of a Subscription, downgrades, dissatisfaction with deliverables, changes in business circumstances, or any reason not expressly required by applicable law.

To the maximum extent permitted by applicable law, you waive any right under any statute, regulation, or rule to demand a refund, credit, or chargeback for any payment to the Company.

The sole and exclusive remedy for dissatisfaction is to cancel future renewals as set forth in Section 8.

You agree NOT to initiate, request, or authorize any chargeback, payment reversal, or payment dispute with your card issuer, bank, or payment processor for any charge made by the Company in accordance with these Terms.

You agree that filing a chargeback constitutes a material breach of these Terms. If you initiate a chargeback in violation of this Section, you agree that the Company may, at its sole discretion: (a) immediately suspend or terminate your account and all Services without further notice; (b) report the dispute to credit bureaus and collection agencies; (c) pursue collection of the disputed amount plus a $50.00 USD administrative fee per chargeback, plus reasonable attorneys' fees and costs; and (d) seek any other remedy available at law or in equity.

If you believe a charge was made in error, you agree to contact the Company first at company@gobluemedia.com and allow at least seven (7) business days to investigate and resolve the issue before contacting your payment provider.

The Company offers a "60-Day Results Guarantee" on certain Subscription tiers, subject to the following conditions.

Definition of "Results"

For purposes of the 60-Day Results Guarantee only, the term "Results" means a documented, measurable net increase in ANY ONE of the following metrics, as measured by the Company's tracking tools and/or first-party sources:

• AI Engine Citations. Total number of citations of the client's domain across the AI Engines tracked under the client's Subscription tier
• Named AI Mentions. Total number of named or branded mentions of the client's business across the AI Engines tracked
• Organic Search Traffic. Total organic clicks or sessions to the client's primary domain, as measured in Google Search Console or Google Analytics
• Branded Query Impressions. Total impressions for branded search queries containing the client's business name
• Indexed AI-Ready Content. Total schema-marked, AI-readable pages or FAQs indexed by Google or accessible via the client's llms.txt

"Results" expressly does NOT include: revenue, leads, conversions, phone calls, foot traffic, signed contracts, customer acquisition cost, return on ad spend, or any other commercial outcome.

Guarantee Conditions

• The Guarantee applies only to paid Subscriptions for which the Guarantee was advertised at the time of purchase
• If the Guarantee is not satisfied, the Company will continue providing the Services at no additional monthly Subscription charge until Results are achieved, as the sole and exclusive remedy
• The Guarantee is void if the client fails to provide required access within ten (10) business days of request, modifies or removes Company-implemented work, cancels before the 60-day period elapses, or is in breach of these Terms
• The Guarantee does NOT entitle the client to a refund of any kind, monetary compensation, damages, or termination of remaining obligations

Results Are Not Guaranteed; Testimonials Are Not Typical

Any testimonials, case studies, screenshots, statistics, or other examples of past performance displayed on the CitedlyAI website, social media, advertising, or sales materials are provided for illustrative purposes only. They reflect unique experiences of individual clients, are NOT typical or representative of all clients, and are NOT a guarantee, promise, or prediction that you will achieve similar or any results.

You acknowledge that your individual results may vary substantially from any Performance Example, and may include no observable improvement at all.

The Company may from time to time offer promotional pricing, trials, or limited-time discounts. Such promotions are subject to additional terms communicated at the time of offer. The Company may modify or terminate any promotion at any time. Promotional pricing does not entitle you to perpetual promotional pricing on renewal.

All software, tools, platforms, content, methodologies, workflows, prompts, frameworks, templates, dashboards, scores, benchmarks, training materials, designs, graphics, source code, trade secrets, know-how, and any other materials made available through the Services (collectively, "Company IP") are owned by or licensed to Blue Media Marketing and are protected by U.S. and international intellectual property laws.

Subject to your full and ongoing compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business operations during the term of your active Subscription. All rights not expressly granted are reserved.

"CitedlyAI," "Citedly," and associated logos, trade names, and marks are proprietary to Blue Media Marketing. You may not use any Company trademarks without prior written consent.

You retain ownership of all content, data, materials, and information you submit, upload, or provide to the Services ("Client Content"). You grant the Company a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable license to host, store, process, reproduce, modify, display, transmit, analyze, and otherwise use Client Content as necessary to provide and improve the Services, perform contracted work, generate aggregated anonymized analytics, and comply with legal obligations.

You represent and warrant that you own or have all necessary rights to submit the Client Content, and that the Client Content does not violate any law or third-party right. The Company may remove or refuse to use any Client Content that it determines, in its sole discretion, violates these Terms.

The Services integrate with and rely on third-party platforms, websites, APIs, hosting providers, search engines, AI engines, and payment processors ("Third-Party Services"), including but not limited to Google, Microsoft, OpenAI, Anthropic, Stripe, and Cal.com.

The Company is not responsible for, and disclaims all liability arising from: (a) the content, accuracy, availability, performance, or pricing of Third-Party Services; (b) any change, error, suspension, or termination by a Third-Party Service; (c) any data processing, privacy, or security practice of a Third-Party Service; or (d) any agreement between you and a Third-Party Service. Your use of any Third-Party Service is governed by that party's terms and policies.

The Company's collection and use of personal information is governed by our Privacy Policy , incorporated by reference. By using the Services, you consent to such collection and use.

The Company does not warrant, guarantee, or represent that: (A) the Services will meet your requirements or expectations; (B) any specific ranking, citation, traffic, revenue, or lead outcome will occur; (C) any content will appear in any AI Engine or search result; or (D) any defect or error will be corrected.

In no event will the Company's aggregate liability for all claims relating to the Services, these Terms, or any deliverable exceed the lesser of: (A) the amounts actually paid by you to the Company in the three (3) months immediately preceding the event giving rise to the claim, or (B) one thousand U.S. dollars ($1,000.00 USD).

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Services; (b) your Client Content; (c) your breach of these Terms or any representation or warranty made by you; (d) your violation of any law or third-party right; or (e) any chargeback initiated by you in violation of Section 10.

The Company may suspend or terminate your access to the Services, immediately and without notice, for any reason or no reason, including without limitation: (a) breach of these Terms; (b) failed payment; (c) chargeback; (d) violation of Section 6 (Acceptable Use); (e) request by law enforcement; (f) discontinuation of the Services; or (g) conduct that, in the Company's sole discretion, creates risk or liability.

Upon termination: (i) all rights granted to you cease immediately; (ii) you remain liable for any amounts owed; (iii) no refund will be issued; and (iv) Sections that by their nature should survive termination (including Sections 9, 10, 13, 17, 18, 19, 21, 22, 23, and 26) shall survive.

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Subject to Section 22 (Mandatory Arbitration), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Sarasota County, Florida, for any action not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

(a) Mandatory Binding Arbitration. Except for claims for injunctive relief to protect intellectual property, confidential information, or trade secrets, and except for small-claims actions brought on an individual basis, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Services, any Free Audit, any deliverable, or the relationship between you and the Company (each, a "Dispute") shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect.

(b) Venue. The arbitration shall take place in Sarasota County, Florida, or, at the Company's option, by videoconference or in writing. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

(c) Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING.

(d) Costs. Each party bears its own attorneys' fees and costs except as otherwise required by law or awarded by the arbitrator.

(e) 30-Day Opt-Out. You may opt out of this Section 22 by sending written notice to company@gobluemedia.com within thirty (30) days of first accepting these Terms, stating your name, mailing address, email, and a clear statement that you wish to opt out of mandatory arbitration.

(f) Survival. This Section 22 survives termination of these Terms and your account.

This waiver is a material inducement to the parties to enter into these Terms.

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, epidemic, labor disputes, internet or telecommunications failures, hosting or AI Engine outages, or third-party platform changes ("Force Majeure"). The affected party shall use commercially reasonable efforts to mitigate the impact. Payment obligations are not excused by Force Majeure.

The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, fiduciary, or other special relationship between the parties. Neither party has the authority to bind the other or incur any obligation on the other's behalf.

Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without the prior written consent of the Company. The Company may freely assign these Terms. Any prohibited assignment is null and void.

Notices. Notices to you may be sent to the email address associated with your account or posted within the Services. Notices to the Company must be sent to company@gobluemedia.com with a copy by certified mail to Blue Media Marketing at the address provided upon request.

Severability. If any provision of these Terms is held unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

No Waiver. The Company's failure to enforce any provision is not a waiver of its right to do so later. No waiver is effective unless in writing.

Headings. Section headings are for convenience only and have no legal effect.

These Terms, together with the Privacy Policy and any order form or subscription confirmation, constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

The Company may modify these Terms at any time by posting the updated Terms to the website with a revised "Last Updated" date. Material changes will be notified by email or in-product notice where reasonably practicable. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance. If you do not agree, your sole remedy is to discontinue use and cancel future renewals.

No oral or written representation by any employee, agent, or representative of the Company modifies these Terms.